TERMS & CONDITIONS
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TERMS & CONDITIONS
BOOKING POLICY
EACH BOOKING MADE MUST BE PAID IN FULL TO CONFIRM YOUR SLOT TIME, YOUR INSTRUCTOR WILL CONFIRM THIS WITH YOU WHEN ALLOCATING YOU YOUR SLOT TIME
ALL SLOT BOOKINGS ARE BASED ON A FIRST COME FIRST SERVE BASIS, DHOOT DRIVING ACADEMY INSTRUCTORS MAY BE ABLE TO SCHEDULE YOUR BOOKINGS ACCORDING TO YOUR AVAILABILITY AND SCHEDULE, HOWEVER THIS IS NOT ALWAYS GUARANTEED TO BE THE CASE.
THE DRIVING INSTRUCTOR ALLOCATED/ CHOSEN WILL MAKE BOOKINGS PRIORITISING ALL CLIENTS FAIRLY.
TEST BOOKING POLICY
DHOOT DRIVING INSTRUCTORS WILL ONLY BE ABLE TO TAKE CLIENTS TO DRIVING TESTS IF THEY DEEM YOU TO BE READY FOR THE DRIVING TEST, A MOCK TEST WILL BE CARRIED OUT AS SOON AS THE INSTRUCTOR CAN SEE THIS IS NEEDED, IF YOUR INSTRUCTOR DOES NOT FEEL YOU ARE READY FROM THE RESULTS, YOUR INSTRUCTOR WILL NOT TAKE YOU TO THE DRIVING TEST, THIS IS IN ACCORDANCE TO THE DVSA DRIVING TEST READINESS POLICY - PLEASE CLICK THE LINK TO ACCESS FURTHER INFORMATION.
PACKAGE BOOKINGS POLICY
ANY & ALL PACKAGE BOOKINGS MUST BE PAID IN FULL TO CONFIRM ANY SLOT TIMES GIVEN. YOUR ALLOCATED/ CHOSEN INSTRUCTOR WILL CONFIRM THIS WITH YOU WHEN ALLOCATING YOUR SLOT TIMES TO YOU
CANCELLATION POLICY
ALL LESSON BOOKINGS ARE SUBJECT TO A 48 HOUR CANCELLATION POLICY. THIS POLICY DICTATES,
ALL CANCELLATIONS & ADJUSTMENTS MUST BE MADE AT LEAST 48 HOURS PRIOR TO THE START OF YOUR LESSON TIME SLOT, CANCELLATIONS MADE WITHIN 48 HOURS OF THE START OF THE LESSON TIME SLOT, WILL BE SUBJECT TO A FULL CHARGE. THIS IS A DECISION BASED ON THE DISCRETION OF THE DRIVING INSTRUCTOR YOU HAVE CHOSEN/ ALLOCATED.
ADDITIONALLY IF AN ALTERNATIVE SLOT TIME CAN BE ALLOCATED TO YOU, WITHIN THE SAME WEEK OF YOUR DRIVING LESSON. THE DRIVING INSTRUCTOR ALLOCATED/ CHOSEN MAY MOVE YOUR BOOKED SESSION TO THIS SLOT TIME. ALTERNATIVELY IF AVAILABLE, ANOTHER DRIVING INSTRUCTOR UNDER DHOOT DRIVING ACADEMY MAY BE ALLOCATED TO YOU FOR THIS PARTICULAR APPOINTMENT IF YOUR CURRENT DRIVING INSTRUCTOR IS UNABLE TO MAKE THE APPOINTMENT THEMSELVES. PLEASE NOTE THIS IS NOT GUARANTEED AS ALL DHOOT DRIVING ACADEMY INSTRUCTOR DIARIES ARE A FIRST COME FIRST SERVE BASIS.
ZERO TOLERANCE POLICY
DHOOT DRIVING ACADEMY OPERATES A ZERO TOLERANCE POLICY WITH REGARD TO VIOLENCE AND ABUSE, ALL INSTRUCTORS HAVE THE RIGHT TO REMOVE/ CANCEL LESSONS/ BOOKINGS FOR CLIENTS PRESENTING ANY BEHAVIOUR OF THIS NATURE WITH IMMEDIATE EFFECT IN ORDER TO SAFEGUARD ALL DHOOT DRIVING ACADEMY DRIVING INSTRUCTORS. VIOLENCE IN THIS CONTEXT INCLUDES
BAD BEHAVIOUR TOWARDS ANY DRIVING INSTRUCTOR/ TRAINER OR OTHER DRIVERS/ LEARNERS/ INSTRUCTORS FROM OTHER DRIVING SCHOOLS. THIS COULD INCLUDE (BUT NOT LIMITED TO):
- PHYSICAL
- VERBAL
- ONLINE ABUSE
- AGGRESIVE BEHAVIOUR ON THE ROAD/ IN THE VEHICLE
RACISM, SEXISM, HOMOPHOBIC, INTOLERANT LANGUAGE, DISCRIMINATION OF ANY SORT OR SEXUAL HARRASSMENT WILL NEVER BE TOLERATED.
PERSISTANT OR UNREALISTIC DEMANDS THAT CAUSE INSTRUCTORS STRESS WILL NOT BE ACCEPTED, REQUESTS WILL BE MET WHEREVER POSSIBLE AND IF NOT, AN EXPLANATION WILL BE GIVEN.
BULLYING/ MANIPULATING DRIVING INSTRUCTORS/ TRAINERS WILL NOT BE TOLERATED.
ACTUAL OR THREATENED PHYSICAL VIOLENCE OR VERBAL ABUSE WHICH LEADS TO FEAR FOR A PERSONS SAFTEY. IN THIS SITUATION WE WILL NOTIFY THE CLIENT/ CANDIDATE IN WRITING OF THEIR CANCELLATION/ REMOVAL FROM DHOOT DRIVING ACADEMY RECORDS AND BOOKINGS. IT IS THE DISCRESSION OF THE DRIVING INSTRUCTOR IF THEY WISH TO TAKE ANY MATTER OF SUCH TO THE AUTHORITIES.
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